WA Secretary of State Blogs

WSL Updates for July 10, 2014

July 10th, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Updates No Comments »

Volume 10, July 10, 2014 for the WSL Updates mailing list

Topics include:

1) DON’T MISS THE ARSL EARLY BIRD!

2) UNI 2014 SUMMER TOUR

3) THERE’S STILL TIME FOR STARTING STRONG

4) LEAD THE CHANGE

5) FREE CE OPPORTUNITIES NEXT WEEK

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WSL Updates for July 3, 2014

July 3rd, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Updates No Comments »

Volume 10, July 3, 2014 for the WSL Updates mailing list

Topics include:

1) BUILD INITIATIVE/IMLS WEBINAR SERIES

2) FREE BOOKS AVAILABLE – SUMMER SPECIAL!

3) WLA GRADUATE STUDY SCHOLARSHIPS

4) SUMMERTEEN VIRTUAL CONFERENCE

5) FREE CE OPPORTUNITIES NEXT WEEK

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Your State Library – Providing Live Help to Government Information Seekers

June 27th, 2014 mschaff Posted in Articles, For Libraries, For the Public, Library 21 Initiative, Technology and Resources No Comments »

Statistics-snipThe expertise of the reference librarians at the Washington State Library has enabled even more people to find the government information they’re looking for. During the first quarter of 2014, librarians answered 449 questions regarding Washington State government, including referring individuals to the correct state agency, locating information on agency websites, and providing access to thousands of Washington state publications. Additional referrals were made to the appropriate federal or local government agency. The majority of the questions received came from users of Access Washington, the state’s centralized website for government information.

Through a partnership with the Department of Enterprise Services, the Washington State Library provides assistance to website visitors struggling to find the information they need. The Pew Research Center’s Search Engine 2012 report indicates that 41% of online searchers retrieved conflicting information during a search and weren’t able to tell what was correct, and 38% of searchers have gotten so many results that they felt overwhelmed. Add these facts to the layered nature of government information, and informed help becomes a vital link in creating an engaged, well-informed populace.

During January-April of 2014, staff at the State Library answered 353 questions through its online chat service, which enables an information searcher to chat in real time with a librarian who can walk them through the process of locating the government information they need. Live chat is accessible through a customizable widget that can be placed on any website to allow a seamless transition, or by linking the Washington State Library’s Ask page .

The Washington State Library’s customer surveys for the first quarter of 2014 indicate that 89% received an answer better than they could find on their own, 96% would use the State Library’s Ask service again, and 96% would recommend the service to a friend.

The Washington State Library is eager to expand this vital service to additional governmental and quasi-governmental agencies. If you are interested in placing an Ask a Librarian chat widget on your website, or want to find out how to leverage the knowledge of the librarians at the State Library to assist your customers, contact Crystal Lentz at crystal.lentz@sos.wa.gov.

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WSL Updates for June 19, 2014 – Expanded Edition

June 19th, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Updates No Comments »

Volume 10, June 19, 2014 for the WSL Updates mailing list – Expanded Edition
Note: WSL Updates will be on hiatus next week.

Topics include:

1) BACK BY POPULAR DEMAND – CATALOGING WITH RDA

2) NEED CHILDREN’S BOOKS? APPLY NOW

3) LOOKING FOR THE BEST SMALL LIBRARY IN AMERICA

4) LISA LIBRARIES – HELPING COMMUNITIES IN NEED

5) FREE CE OPPORTUNITIES – JUNE 23 – JULY 4

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WSL Updates for June 12, 2014

June 11th, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Updates No Comments »

Volume 10, June 12, 2014 for the WSL Updates mailing list

Topics include:

1) WSL REDUCES SERVICE HOURS

2) LIBRARY 2.014 CONFERENCE PROPOSALS SOLICITED

3) CHILDREN’S BOOKS FOR COMMUNITIES IN NEED

4) SUPPORTING LGBT YOUTH

5) FREE CE OPPORTUNITIES NEXT WEEK

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WSL Updates for June 5, 2014

June 5th, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Tribal, Updates No Comments »

Volume 10, June 5, 2014 for the WSL Updates mailing list

Topics include:

1) SUMMER READING ROUNDTABLE

2) SHARE YOUR LIBRARY INSTRUCTION TIPS AND TRICKS

3) DON’T FORGET TO REGISTER FOR DIGITAL DIRECTIONS

4) CSLP SEEKS RESEARCHER

5) FREE CE OPPORTUNITIES NEXT WEEK

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WSL Updates for May 29, 2014

May 29th, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Updates No Comments »

Volume 10, May 29, 2014 for the WSL Updates mailing list

Topics include:

1) WEEDING MADE EASY

2) SHARE YOUR SUCCESSES

3) SCIENCE BOOT CAMP FOR LIBRARIANS

4) BOOKS FOR AT-RISK CHILDREN

5) FREE CE OPPORTUNITIES NEXT WEEK

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WSL Updates for May 22, 2014

May 22nd, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Updates No Comments »

Volume 10, May 22, 2014 for the WSL Updates mailing list

Topics include:

1) FIRST TUESDAYS – MAKE YOUR WEEDING EASIER

2) CE GRANTS FOR STARTING STRONG

3) WALE 2014 SESSION PROPOSALS

4) 2014 SUMMER READING LISTS AVAILABLE

5) FREE CE OPPORTUNITIES NEXT WEEK

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WSL Updates for May 8, 2014

May 8th, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Tribal, Updates No Comments »

Volume 10, May 8, 2014 for the WSL Updates mailing list

Topics include:

1) SCHOLARSHIPS AVAILABLE FOR ARSL FALL CONFERENCE

2) FIRST TUESDAYS – WEEDING MADE EASY

3) MEMORIAL FOR PROFESSOR ELIZA DRESANG

4) LYRASIS EGATHERING FEATURES FUTURIST

5) SURVEYING SOCIAL MEDIA PRACTICES

6) FREE CE OPPORTUNITIES NEXT WEEK

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WSL Updates for April 24, 2014

April 24th, 2014 Diane Hutchins Posted in For Libraries, For the Public, Grants and Funding, News, Technology and Resources, Training and Continuing Education, Updates No Comments »

Volume 10, April 24, 2014 for the WSL Updates mailing list – Expanded Edition
Note: WSL Updates will be on hiatus next week because of the WLA Conference in Wenatchee.

Topics include:

1) FIRST TUESDAYS – CREWSPACE

2) PRESERVATION WEEK 2014 AT THE UW

3) IMLS FUNDING PRIORITIES 2014

4) GET OUTSIDE THE BOX

5) PRESERVATION INFOGRAPHIC AND MORE

6) FREE CE OPPORTUNITIES – APRIL 28 – MAY 9

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