WA Secretary of State Blogs

OCLC WorldShare ILL Update & Training Information

Friday, June 21st, 2013 Posted in Articles, For Libraries, News, Training and Continuing Education | No Comments »


oclcAs a reminder, all libraries currently using OCLC’s WorldCat Resource Sharing (WCRS) service need to plan a migration to the new WorldShare® Interlibrary Loan service between now and the end of the calendar year, when WCRS will no longer be available. Academic libraries that belong to Washington Group Services (sos.wa.gov/q/waywho) are encouraged to migrate as a group in July and August.

Members of Washington OCLC Group Services have the unique opportunity participate in a managed migration from WCRS to the new service. It’s important to take advantage of this opportunity for training in the new service before access to WCRS ends in December. If your library has not already registered for WorldShare ILL, please register at sos.wa.gov/q/WA-ILL-Form.

Training scheduled specifically for Washington libraries will be held at 11 a.m. Pacific Time as follows:

Self-paced training options are also available. Visit sos.wa.gov/q/WayfinderNews for more links and information, including archived webinars and self-paced training options.

WorldShare® Interlibrary Loan now has new, recently released features including 2-per-page printing of book straps and requests. To learn more, consider viewing a webinar recording that provides an overview of new and upcoming WorldShare ILL enhancements. The program also included a chat with OCLC’s WorldShare ILL team about effective use of the service, best practices, and plans for its ongoing enhancement and expansion. The recording is available at sos.wa.gov/q/ILL-Enhance.

Online learning helps library staff across the state keep skills sharp

Friday, May 10th, 2013 Posted in Articles, For Libraries, Training and Continuing Education | 1 Comment »


cropped image001Written by guest blogger, Adrienne Doman Calkins, CE/Training Intern, Washington State Library, Library Development

Library staff have questions too. Lots of them. Like: How can I best implement eReader training at my library? What are the current trends in library programming? How can I improve our website? What training materials already exist to help me train my new staff? How can I best help my community with digital literacy skills? I want to brush up on my communication skills, but how can I from a remote area with few training opportunities. How can I learn about project management with my busy schedule?

Most importantly, library staff want to know how to keep their skills current to best serve their evolving communities.

The Washington State Library sponsors online learning for library staff across all 71,000+ square miles of the state through a statewide membership to WebJunction, an online learning community designed specifically for library staff. Washington is one of 18 states partnering with WebJunction to offer sponsored access to online courses and webinars for library staff. While WebJunction has a national presence, it is also a local organization based in Seattle, Washington, since 2003. Washington library staff benefit from WebJunction’s connections to the Bill & Melinda Gates Foundation, the Institute of Museum and Library Services, and the parent company to WebJunction, OCLC.

If you’ve used WebJunction in years past, look again. The newly redesigned WebJunction website is easier to navigate and offers more resources.

Library staff across Washington are getting value out of the WSL partnership with WebJunction:image003

  • 700 courses were taken in 2012
  • 527 registered users attended 24 different live webinars in 2012
  • Library staff from 30 different libraries registered for courses in 2012
  • 561 Washington library staff are currently registered as WebJunction Washington members.
  • With current membership, courses cost WSL about $22 each. That price gets lower the more members join and take courses. The current contract pays for over 3,600 library staff to join WebJunction.
  • WebJunction content is available 24/7 to library staff wherever they have an internet connection, making it a great resource for rural library staff, who may not be able to attend offsite trainings as easily, or any staff who need to be as efficient as possible with their time.
  • New content is constantly being added to WebJunction. Upcoming webinars can be found on www.webjunction.org, or look on the Washington Partner page to see these and links to WSL’s First Tuesday webinars. Can’t make the date? Past webinars are accessible as archives, as well. New courses will soon be available in video format when WebJunction adds Lynda.com trainings to their course catalog, increasing the software, business and creative offerings sponsored by WSL. Note: access to Lynda.com trainings will be limited, so registered staff should look for the invitation via email soon.
  • Washington library staff can create a free account on the WebJunction site. Sponsored access will be approved by WSL and WebJunction within 48 hours.

Some WebJunction users are really taking advantage of the resources. One power-user, Keyla Gonzalez, a Circulation Clerk 2 from Bellingham Public Library, took 25 courses in 2012. She has built an impressive list of skills using WebJunction: “I have learned cultural communication styles, how to reach out to our non-English speaking patrons and how to better equip myself to be more helpful when answering patron’s requests.” What does Keyla appreciation about the WSL sponsored access to WebJunction? “I love that I can use my own time and finish my course load at my own pace. If there’s a course that is strenuous I know I can go back and re-do it however many times I want. Mostly I love that it is accessible at any time and it is free!”
WebJunction WebinarsAnother important role in online learning is the WebJunction champion—that person who encourages staff to take courses and attend webinars. Some champions are peers, others are trainers, administrators, managers or supervisors. All of them know access to online learning is only part of the solution to help staff keep their skills sharp. The other part is creating a culture that prioritizes learning and gives staff the time, space and resources to participate in online training opportunities.

One such champion is Patricia Chupa, Circulation Supervisor at the Shelton Timberland Library. Pat, as her staff know her, has built just such a culture in her department. She incorporates online learning into the goals her staff make during annual performance evaluations and goes on to make a contract with her staff: if they “partner with one another to get the materials handling work done in a timely fashion,” then they are guaranteed “protected time to do their courses” and staff help cover for each other by negotiating the best time for trainings. Has the effort paid off? Pat is proud to report “the professional approach to their customer service has improved across the team, and that has readily been demonstrated in the level of satisfaction we see and hear from our patrons.”

The WebJunction Washington partner resources are managed by the Washington State Library, with input from a state-wide WebJunction Washington Advisory Team made up of members from public, academic, and special libraries across the state. It’s the sponsored learners, though, that make WebJunction resources come alive as library staff interact with library patrons with skills learned through this state-sponsored resource.

 

 

OCLC ILL Training for Wayfinder Libraries

Wednesday, March 13th, 2013 Posted in Articles, For Libraries, News, Training and Continuing Education | No Comments »


worldshareill-logo OCLC is replacing the current WorldCat Resource Sharing interlibrary loan (ILL) service with a new service,  OCLC WorldShareT Interlibrary Loan, in 2013.

A series of training sessions on the new service has been scheduled for Washington libraries:

Training for Public and Special Libraries:

  • WorldShare Interlibrary Loan Getting Started: Tuesday, April 2 – Register
  • WorldShare Interlibrary Loan Borrowing: Wednesday, April 3 – Register
  • WorldShare Interlibrary Loan Lending: Thursday, April 4 – Register

Training for Academic Libraries:

  • WorldShare Interlibrary Loan Getting Started: Tuesday, July 16 – Register
  • WorldShare Interlibrary Loan Borrowing: Wednesday, July 17 – Register
  • WorldShare Interlibrary Loan Lending: Thursday, July 18 – Register

While these training sessions have been scheduled specifically for Washington libraries that are partner members in the Wayfinder/Washington Group Services project, staff from other Washington libraries are also welcome to register and attend these sessions.

For more information on the transition, visit the Wayfinder News page.

WSL Updates for February 3, 2011

Wednesday, February 2nd, 2011 Posted in For Libraries, Grants and Funding, News, Training and Continuing Education, Updates | No Comments »


Volume 7, February 3, 2011 for the WSL Updates mailing list

Topics include:

1) WSL OFFERS ONLINE TRUSTEE ORIENTATION

2) SUPPORT FOR CATALOGING COLLECTIONS AND ARCHIVES

3) SNAPDRAGON FUNDS SCHOOL LIBRARIES

4) PERCEPTIONS OF LIBRARIES 2010

5) YA READING FOR PLEASURE GRANTS

6) FREE CE OPPORTUNITIES

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WSL Updates for September 9, 2010

Wednesday, September 8th, 2010 Posted in For Libraries, News, Technology and Resources, Training and Continuing Education, Updates | No Comments »


Volume 6, September 9, 2010 for the WSL Updates mailing list

Topics include:

1) APPLY FOR A POSITION ON THE LIBRARY COUNCIL OF WASHINGTON

2) REF22 PRESENTS CHAT REFERENCE WITH TEENAGERS

3) HANDS-ON EAUDIOBOOK ORIENTATION SESSIONS

4) IT’S NOT TOO LATE TO REGISTER FOR EARLY LEARNING SYMPOSIUM

5) MY SKILLS MY FUTURE

6) ALCTS RDA E-FORUM

7) YOURS, MINE, OURS – LEADERSHIP THROUGH COLLABORATION

8) FREE ONLINE TRAINING NEXT WEEK

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WSL Updates for August 5, 2010

Thursday, August 5th, 2010 Posted in For Libraries, Grants and Funding, Hard Times, News, Training and Continuing Education, Updates | No Comments »


Volume 6, August 5, 2010 for the WSL Updates mailing list

Topics include:

1) USING WEBCAMS FOR ONLINE EVENTS

2) 2010 NORTHWEST INTERLIBRARY LOAN CONFERENCE

3) SELECTING AND RECOMMENDING INSPIRATIONAL FICTION

4) AN ADVOCACY PLAN FOR YOUR LIBRARY

5) HELPING JOB SEEKERS USING ELECTRONIC TOOLS AND FEDERAL RESOURCES

6) TOUR GRANTSTATION – YOUR FAST TRACK TO FUNDRAISING

7) FREE OCLC WEBINARS IN AUGUST

8) UPCOMING IMLS GRANT DEADLINES

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WSL Updates for June 17, 2010

Wednesday, June 16th, 2010 Posted in For Libraries, News, Updates | No Comments »


Volume 6, June 17, 2010 for the WSL Updates mailing list

Topics include:

1) MORE ELLUMINATION!

2) SUBSCRIBE TO THE LIBRARY CLIPPINGS NEWS SERVICE

3) LSSC PORTFOLIO MENTORS AND EVALUATORS SOUGHT

4) GETTING STARTED WITH A SOCIAL MEDIA PLAN

5) BEYOND SLIDESHOWS – TIPS FOR WEB-BASED PRESENTATIONS

6) LEGAL REFERENCE IN NON-LAW LIBRARIES

7) ATTEND THE OCLC AMERICAS REGIONAL COUNCIL MEETING

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WSL Updates for April 15, 2010

Wednesday, April 14th, 2010 Posted in For Libraries, Grants and Funding, News, Training and Continuing Education, Updates | No Comments »


Volume 6, April 15, 2010 for the WSL Updates mailing list

Topics include:

1) SUPPORTING STUDENT SUCCESS – MONEY STILL AVAILABLE

2) ASK-WA – ALL YOUR REFERENCE IN ONE PLACE

3) IN THE NEWS – RENEW WASHINGTON

4) ALA ONLINE LEARNING OPPORTUNITIES

5) HOW LIBRARIES STACK UP – 2010

6) NW DOCUMENTARY FILM RELEASED

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All Your NetLibrary Are Belong to EBSCO

Wednesday, March 17th, 2010 Posted in Articles, For Libraries, News, Technology and Resources | No Comments »


Evidently neither OCLC nor EBSCO have any problems with secrets leaking out from their companies, because this comes as a huge shock (and us just getting our big statewide NetLibrary thing going)! Basically it looks as though OCLC is moving away from owning/reselling content, and instead focusing more on providing access to other people’s content (a good move, I think).

Library Journal has a good paragraph regarding OCLC’s position in this:

“It’s a strategic repositioning from hosting and reselling content to building WorldCat out as a platform that libraries can use to manage and provide access to their entire collection,” including ebooks and articles, said OCLC VP Chip Nilges in an interview with LJ. It’s also “part of a broader effort to “provide comprehensive coverage” of ebooks in WorldCat,” said Nilges. “We have an agreement with Google Book Search to link to books in WorldCat; we have a similar agreement with Hathi Trust. We’re in hot pursuit of many different providers.”

EBSCO, meanwhile, has furthered their attempt at domination of the content market, also buying 15 vendor-owned databases that were once a part of FirstSearch.

Lots more info via the press release on PRWeb.

Ask-WA Quality Tip: Updating Flash/Java/Web Browsers

Thursday, May 28th, 2009 Posted in Articles, For Libraries | 1 Comment »


If QuestionPoint seems more buggy than useful to you, it may be because certain settings on your computer are causing issues. Here are a few tips that may help improve your QuestionPoint experience.

Update Java and Flash

You can get the latest version of Java here: http://www.java.com/en/download/manual.jsp – and the latest version of Flash here: http://get.adobe.com/flashplayer/. Keeping both of these updated will improve your QP performance (generally), and will help you get the most out of your web experiences in general. I’d suggest making sure these are up-to-date on whatever public access terminals you are offering as well, so that your patrons don’t have any problems using the service either.

Fix Your Browser (or Try A New One)

Most of you are probably using Internet Explorer, which is fine. I’d recommend using an iteration of IE7 (and NOT upgrading to IE8 quite yet), and following the set-up procedures (for chat only) listed in this document: http://www5.oclc.org/questionpoint/Chat_setup.pdf.

If IE isn’t working very well for you, you might consider trying QuestionPoint using Firefox (which is what I use and without any problems) or Google Chrome (which I have not used for QP but hey it’s worth a shot). I find that while IE requires some setup, Firefox works out of the box (as it were), which is nice.

No matter which internet browser you use, you generally have some fine-tuning options you might consider. For instance, deciding whether new pages open in windows or tabs could greatly improve your QP experience, depending on which you prefer. In Firefox I like to go in any de-select all my warning messages (which are just annoying pop-ups that get in my way), since I know I’m not engaging in any risky activity anyway. Similar options are available in whichever browser you choose to use, generally.

Check for Background Applications

If QuestionPoint seems to be running particularly slow, you might see what applications your computer has running in the background. Maybe your anti-virus program has chosen that moment to run a full scan of your machine. Maybe a desktop search program is in the middle of indexing your hard drive. The fewer things your computer has going on, the more resources it will have to run QuestionPoint smoothly and without error. You can usually see the resource hogs down in your bottom-right taskbar, and while you shouldn’t disable your anti-virus, you can certainly tell it to scan later, when you’re less busy.

Still Not Working Right?

If you feel like you’ve done everything right and you’re still having issues, don’t just put up with them. Call QP tech support and see if they can’t help you find a solution. They’re available 7a-9p EST at 800-848-5800, or you can email them at support@oclc.org. If you don’t need support, but want to leave them feedback (QP sucks, I love QP, omgqwidgetrolluplzkthx!, etc), you can use their feedback form located here: https://www3.oclc.org/app/questionpoint/comments/.

And as always, if you have any issues, you are always welcome to share them with me. I don’t have a magic wand (unfortunately), but you may find me to be an excellent commiserator. I am even helpful, occasionally.

Have your own tips for QuestionPoint success? Please share them in the comments!