Browsed by
Tag: email

WSL Updates for January 26, 2017

WSL Updates for January 26, 2017

Volume 13, January 26, 2017 for the WSL Updates mailing list Topics include: 1) WRITING EFFECTIVE EMAIL 2) WE HAVE ZINE WINNERS! 3) SPARKING CHANGE AS COMMUNITY CATALYSTS 4) EDITORIAL CARTOON EXHIBITS 5) READING APPRENTICESHIP CONFERENCE 6) FREE CE OPPORTUNITIES NEXT WEEK ————————————————————————————————————— 1) WRITING EFFECTIVE EMAIL The Washington State Library is offering a free, 3-hour, hands-on course designed to teach the following skills: Using email formats to create clarity; Understanding and utilizing the general and courteous “rules of engagement”…

Read More Read More

Ask-WA(tch): Stats, Kudos and Comments for Nov 2009

Ask-WA(tch): Stats, Kudos and Comments for Nov 2009

Ask-WA Statistics – November, 2009 Ask-WA slowed down a bit in November compared to October, but since we were super-extra busy in October, that isn’t saying too much. November numbers were still well ahead of September, August, and July numbers, especially in terms of chat sessions requested. In numbers: Email questions received: 3743 Chat sessions requested: 4912 Chat sessions accepted: 3645 Qwidget requests (% of total): 965 (19.6%) As a cooperative we maintained an answering percentage of 74% for the…

Read More Read More

Ask-WA(tch): Stats, Kudos and Comments for Oct 2009

Ask-WA(tch): Stats, Kudos and Comments for Oct 2009

Ask-WA Statistics – October, 2009 Ask-WA picked up significantly in October, beating September and August in every category. Except Qwidget requests, which remained about even, percentage-wise. In numbers: Email questions received: 4287 Chat sessions requested: 5303 Chat sessions accepted: 4343 Qwidget requests (% of total): 1282 (24.2%) As a cooperative we maintained an answering percentage of 81.9% for the month, which is down nearly 5% from September (probably because of the increased traffic), but remains well over the goal rate…

Read More Read More

Join Ask-WA for Free in 2010

Join Ask-WA for Free in 2010

Dear libraries of Washington State, Are your users on the internet? I’m willing to bet that a lot of them are. Do they use chat software to communicate? IM tools like ICQ and AIM have been around since 1996/1997 (respectively), and companies like Google, Microsoft, and Yahoo! all provide IM services. Chat and IM aren’t new, and lots of people use them to communicate with friends, family, and colleagues. Chat and email are probably the two most-used methods for online…

Read More Read More