Did you miss out on the live Ref22 webinar last week? Never fear! All Ref22 sessions are archived and available on the website at Ref22: Archived Sessions.

Last week we had Jen Robinson from the Seattle Public Library talking about serving teens (and other “difficult” patrons) via chat. Check it out!

The September edition of Ref22 is proud to present, “When Teens Attack!: Tips for dealing with 12-year-olds and other difficult customers on chat reference” (presented in High-Definition PowerPoint).

Jen Robinson of The Seattle Public Library attempts to explain the reasons why teens (and tweens) are the way they are, and presents some clever ways to best help the under-18 set via online chat.

Virtual and physical reference librarians and any library staff that regularly serve teens will find this session of interest.

Also available as: Elluminate Archived Session | MP3 Podcast (right-click, save as).