Glenn Parsons of Library Technical Services has had some major changes in his job duties, recently splitting hours between his longtime Acquisitions position and helping Public Services with interlibrary loan at the circulation desk.  “Glenn recently joined me in the lobby to do interlibrary loan. He picked up the tasks easily and we’ve been working well together!” notes Circulation Supervisor, Leslie Christensen. “He is reliable and customer service oriented. Glenn’s follow through is terrific!”

He is particularly talented at adapting to a wide variety of databases and computer applications, and has been especially helpful in assisting his co-workers in troubleshooting and navigating through difficult technical problems. The changes have provided an opportunity for Glenn to be both student and teacher, and has provided a vantage point to how Technical and Public Services can improve their inter-program workflow. A true gentleman, he has a gift for making suggestions without coming across as negative or personally critical. During these times of budget woes, Glenn has made suggestions resulting in savings of thousands of dollars.

“Glenn is one of those quiet and hardworking heroes who helps keep the WSL wheels rolling,” remarks Steve Willis, Program Manager for Technical Services. “His long history here and institutional memory of WSL has been invaluable to Technical Services as we strive to learn from the past while planning for the future. Also, his enjoyment of sharing general historical trivia is fun.”

Thanks, Glenn, for your steady, competent service to the people of Washington.