As prison librarians we serve a population that does not have a lot of options for getting information.  We can provide service with a smile and enthusiasm or with a negative attitude.  Jeannie Remillard is the most positive person I have ever met.  Even as we face budget cuts that could mean the loss of more valuable staff, Jeannie’s continued optimism has been a shining light for all of us.  Jeannie provides a valuable service to the inmates at Stafford Creek Corrections Center, a service that does not always receive the recognition that it deserves. But then a THANK YOU like this one from a patron on behalf of himself and others arrives in the mail and shows her that all her work is not in vain.  The last 20 years in prison has been a time of great change, but with a smile and enthusiasm Jeannie continues to provide excellent service.