Browsed by
Tag: chat reference

Ask-WA: Quality Tips of the Week

Ask-WA: Quality Tips of the Week

Some tips of the week for staffing Ask-WA: Washington’s Statewide Virtual Reference Cooperative. Tip #1: No such thing as anonymous follow-up Please make sure that there is a way for the patron’s library (even if that is you) to follow-up before you close a session and before you code for follow-up. Even when patrons submit an email address with their question, it is worth checking to make sure that is the correct address at which they would like to be…

Read More Read More

QuestionPoint Trainings for Ask-WA (and a Survey)

QuestionPoint Trainings for Ask-WA (and a Survey)

Over the last two weeks we had some very successful QuestionPoint training sessions online using Wimba software. At least, I’d like to think they were very successful. Thanks to everyone who attended the sessions; I enjoyed your great questions and hope the trainings were useful and worthwhile. If you attended either (or both) of the trainings, PLEASE fill out the survey linked below. It should take you about 10 minutes and will be immensely helpful for me, both for statistical…

Read More Read More