Ask-WA: Quality Tips of the Week
Some tips of the week for staffing Ask-WA: Washington’s Statewide Virtual Reference Cooperative. Tip #1: No such thing as anonymous follow-up Please make sure that there is a way for the patron’s library (even if that is you) to follow-up before you close a session and before you code for follow-up. Even when patrons submit an email address with their question, it is worth checking to make sure that is the correct address at which they would like to be…