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Ask-WA(tch): Stats, Kudos and Comments for Dec 2009

Ask-WA(tch): Stats, Kudos and Comments for Dec 2009

Ask-WA Statistics – December, 2009 December tends to be a slower month for Ask-WA, mainly because academic traffic drops off so sharply during the holiday breaks. In numbers: Email questions received: 3319 Chat sessions requested: 3474 Chat sessions accepted: 2883 Qwidget requests (% of total): 791 (22.8%) On a positive note, our answering percentage rose from its dangerously low 74% last month up to 83% in December, which is ideal. The best part is that this higher ratio is due…

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Ask-WA(tch): Stats, Kudos and Comments for Nov 2009

Ask-WA(tch): Stats, Kudos and Comments for Nov 2009

Ask-WA Statistics – November, 2009 Ask-WA slowed down a bit in November compared to October, but since we were super-extra busy in October, that isn’t saying too much. November numbers were still well ahead of September, August, and July numbers, especially in terms of chat sessions requested. In numbers: Email questions received: 3743 Chat sessions requested: 4912 Chat sessions accepted: 3645 Qwidget requests (% of total): 965 (19.6%) As a cooperative we maintained an answering percentage of 74% for the…

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Ask-WA(tch): Stats, Kudos and Comments for Oct 2009

Ask-WA(tch): Stats, Kudos and Comments for Oct 2009

Ask-WA Statistics – October, 2009 Ask-WA picked up significantly in October, beating September and August in every category. Except Qwidget requests, which remained about even, percentage-wise. In numbers: Email questions received: 4287 Chat sessions requested: 5303 Chat sessions accepted: 4343 Qwidget requests (% of total): 1282 (24.2%) As a cooperative we maintained an answering percentage of 81.9% for the month, which is down nearly 5% from September (probably because of the increased traffic), but remains well over the goal rate…

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Ask-WA(tch): Stats, Kudos and Comments for August 2009

Ask-WA(tch): Stats, Kudos and Comments for August 2009

Ask-WA Statistics – August, 2009 Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers: Email questions received: 3821 Chat sessions requested: 3067 Chat sessions accepted: 2599 Qwidget requests (% of total): 789 (25.7%) As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the…

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