Thoughts on Innovation in Reference Services
Last Friday I had the pleasure of [virtually] being part of a panel at the WLA / PNLA conference in Victoria. The panel was called “Reference Service Innovations: Present and Future”, and my fellow panelists and I were given some excellent questions to consider. Since I wasn’t sure how the technology would play out (I was a virtual presenter on a panel that was otherwise physically present AT the conference), I recorded the questions with my answers and sent them…