Ref22: When Teens Attack!
Did you miss out on the live Ref22 webinar last week? Never fear! All Ref22 sessions are archived and available on the website at Ref22: Archived Sessions. Last week we had Jen Robinson from the Seattle Public Library talking about serving teens (and other “difficult” patrons) via chat. Check it out! The September edition of Ref22 is proud to present, “When Teens Attack!: Tips for dealing with 12-year-olds and other difficult customers on chat reference” (presented in High-Definition PowerPoint). Jen…