Ask-WA: Tips & Tricks for Serving Multiple Patrons in Chat
One of the benefits of being part of a large national cooperative is that we can share expertise not only within the state, but globally. And by share, of course, I mean that we can benefit from the hard work all the other states are doing while we sit around and … Okay, so we’re working hard too. Anyway, AskAway Best Practices meetings cover Wisconsin, Minnesota, and Illinois virtual reference cooperatives, and they rotate monthly to cover an issue pertinent…