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WSL Updates for July 1, 2010

WSL Updates for July 1, 2010

Volume 6, July 1, 2010 for the WSL Updates mailing list Topics include: 1) WASHINGTON READS – WASHINGTON AS PLACE 2) FIRST TUESDAYS – ELLUMINATION! 3) FREE ONLINE CLASSES FROM WSL AND AMIGOS 4) WSL OFFERS FUNDING FOR ARSL-ABOS CONFERENCE 5) OPPORTUNITY TO ORDER DISCOUNTED FLIP CAMCORDERS 6) COME TO THE FAIR 7) E-GOVERNMENT TOOLKIT RELEASED 8) TEN SOCIAL MEDIA TIPS & SECRETS

WSL Updates for June 17, 2010

WSL Updates for June 17, 2010

Volume 6, June 17, 2010 for the WSL Updates mailing list Topics include: 1) MORE ELLUMINATION! 2) SUBSCRIBE TO THE LIBRARY CLIPPINGS NEWS SERVICE 3) LSSC PORTFOLIO MENTORS AND EVALUATORS SOUGHT 4) GETTING STARTED WITH A SOCIAL MEDIA PLAN 5) BEYOND SLIDESHOWS – TIPS FOR WEB-BASED PRESENTATIONS 6) LEGAL REFERENCE IN NON-LAW LIBRARIES 7) ATTEND THE OCLC AMERICAS REGIONAL COUNCIL MEETING

WSL Updates for May 27, 2010

WSL Updates for May 27, 2010

Volume 6, May 27, 2010 for the WSL Updates mailing list Topics include: 1) NO LIBRARY IS AN ISLAND – THE 2010 PNLA/WLA ANNUAL CONFERENCE 2) WASHINGTON LIBRARIES RECEIVE FREE LYRASIS TRIAL MEMBERSHIP 3) BRUSH UP YOUR PR SKILLS – JUNE FIRST TUESDAYS 4) FREE BOOK – GARLIC AND SAPPHIRES 5) TECHNOLOGY AND ITS IMPACT ON THE FUTURE OF LIBRARIES 6) POWER TO THE USER – INTERACTIVE ONLINE REFERENCE SOURCES 7) RE-TOOLING FRONTLINE STAFF WITH E-GOVERNMENT RESOURCES

Ref22: Using Screencasts in Virtual Reference

Ref22: Using Screencasts in Virtual Reference

What: Ref22: “Using Screencasts in Virtual Reference” When: Tuesday, October 13th, 8:30 – 9:30 am PST Where: Wimba WA_TrainingRoom1 Tuesday, October 13th, we will host our very first webinar in what will be a monthly series called Ref22 (it’s “22” because it’s the 2nd Tuesday of every month). Ref22 is meant for reference and virtual reference librarians in particular, and will cover a variety of interesting and practical topics. This month we are happy to feature Lauren Ray, Educational Outreach…

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Join Ask-WA for Free in 2010

Join Ask-WA for Free in 2010

Dear libraries of Washington State, Are your users on the internet? I’m willing to bet that a lot of them are. Do they use chat software to communicate? IM tools like ICQ and AIM have been around since 1996/1997 (respectively), and companies like Google, Microsoft, and Yahoo! all provide IM services. Chat and IM aren’t new, and lots of people use them to communicate with friends, family, and colleagues. Chat and email are probably the two most-used methods for online…

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Ask-WA(tch): Stats, Kudos and Comments for August 2009

Ask-WA(tch): Stats, Kudos and Comments for August 2009

Ask-WA Statistics – August, 2009 Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers: Email questions received: 3821 Chat sessions requested: 3067 Chat sessions accepted: 2599 Qwidget requests (% of total): 789 (25.7%) As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the…

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Got a question? Try Ask-WA!

Got a question? Try Ask-WA!

When you think of libraries, I bet you think of books. Don’t worry, everyone does. If you’re a library power-user, you might be aware of free internet access, computer use, and some fun programs. What you might not be aware of is that libraries have powerful information experts eagerly waiting for you to ask them your toughest questions. Getting the best answers to  your questions just got a lot easier with Ask-WA. More than 60 Washington libraries, backed by an…

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Ask-WA Quality Tip: Updating Flash/Java/Web Browsers

Ask-WA Quality Tip: Updating Flash/Java/Web Browsers

If QuestionPoint seems more buggy than useful to you, it may be because certain settings on your computer are causing issues. Here are a few tips that may help improve your QuestionPoint experience. Update Java and Flash You can get the latest version of Java here: http://www.java.com/en/download/manual.jsp – and the latest version of Flash here: http://get.adobe.com/flashplayer/. Keeping both of these updated will improve your QP performance (generally), and will help you get the most out of your web experiences in…

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Ask-WA: Tips & Tricks for Serving Multiple Patrons in Chat

Ask-WA: Tips & Tricks for Serving Multiple Patrons in Chat

One of the benefits of being part of a large national cooperative is that we can share expertise not only within the state, but globally. And by share, of course, I mean that we can benefit from the hard work all the other states are doing while we sit around and … Okay, so we’re working hard too. Anyway, AskAway Best Practices meetings cover Wisconsin, Minnesota, and Illinois virtual reference cooperatives, and they rotate monthly to cover an issue pertinent…

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QuestionPoint Trainings for Ask-WA (and a Survey)

QuestionPoint Trainings for Ask-WA (and a Survey)

Over the last two weeks we had some very successful QuestionPoint training sessions online using Wimba software. At least, I’d like to think they were very successful. Thanks to everyone who attended the sessions; I enjoyed your great questions and hope the trainings were useful and worthwhile. If you attended either (or both) of the trainings, PLEASE fill out the survey linked below. It should take you about 10 minutes and will be immensely helpful for me, both for statistical…

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