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Ask-WA(tch): Stats, Kudos and Comments for Nov 2009

Ask-WA(tch): Stats, Kudos and Comments for Nov 2009

Ask-WA Statistics – November, 2009 Ask-WA slowed down a bit in November compared to October, but since we were super-extra busy in October, that isn’t saying too much. November numbers were still well ahead of September, August, and July numbers, especially in terms of chat sessions requested. In numbers: Email questions received: 3743 Chat sessions requested: 4912 Chat sessions accepted: 3645 Qwidget requests (% of total): 965 (19.6%) As a cooperative we maintained an answering percentage of 74% for the…

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Ask-WA(tch): Stats, Kudos and Comments for Oct 2009

Ask-WA(tch): Stats, Kudos and Comments for Oct 2009

Ask-WA Statistics – October, 2009 Ask-WA picked up significantly in October, beating September and August in every category. Except Qwidget requests, which remained about even, percentage-wise. In numbers: Email questions received: 4287 Chat sessions requested: 5303 Chat sessions accepted: 4343 Qwidget requests (% of total): 1282 (24.2%) As a cooperative we maintained an answering percentage of 81.9% for the month, which is down nearly 5% from September (probably because of the increased traffic), but remains well over the goal rate…

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IMLS Publishes FY2007 Public Libraries Survey Report

IMLS Publishes FY2007 Public Libraries Survey Report

From the IMLS Press Release: “The report highlights a steady increase in library use over the last 10 years, with patrons accessing an incredible range of information resources and programs across the country. Recent national news reports suggest that public library use is even more pronounced in the last 6 months as a consequence of the economic downturn. In these difficult times, people are turning to a trusted, relevant community resource for vital information and support.” The report includes a…

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