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Ref22: Using Screencasts in Virtual Reference

Ref22: Using Screencasts in Virtual Reference

What: Ref22: “Using Screencasts in Virtual Reference” When: Tuesday, October 13th, 8:30 – 9:30 am PST Where: Wimba WA_TrainingRoom1 Tuesday, October 13th, we will host our very first webinar in what will be a monthly series called Ref22 (it’s “22” because it’s the 2nd Tuesday of every month). Ref22 is meant for reference and virtual reference librarians in particular, and will cover a variety of interesting and practical topics. This month we are happy to feature Lauren Ray, Educational Outreach…

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Ask-WA(tch): Stats, Kudos and Comments for August 2009

Ask-WA(tch): Stats, Kudos and Comments for August 2009

Ask-WA Statistics – August, 2009 Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers: Email questions received: 3821 Chat sessions requested: 3067 Chat sessions accepted: 2599 Qwidget requests (% of total): 789 (25.7%) As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the…

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