Spotlight On Staff: Rocio Franklin
Rocio with WTBBL patron Rocio Franklin, as Washington Talking Book & Braille Library’s Receptionist, has one of the most important jobs at the library. Her smiling face and voice greet our volunteers, visitors and patrons when they enter the library and her cheerful voice welcomes all incoming calls to WTBBL’s main phone line. “Rocio is like a ball of sunshine. She brings a special warmth, kindness, and humor to WTBBL,” says Danielle Miller, WTBBL’s Program Manager. This perfectly describes Rocio…