Ask-WA(tch): Statistics for Q1, 2010
The Ask-WA(tch) blog series fell off the map in 2010 due to other priorities. To make it up to you, here’s a catch-up statistical analysis with our numbers for the first quarter (January – March) in 2010, and a comparison against the first quarter of 2009. Sorry, no catching up on kudos, comments, or ROCKSTAR librarians, but hopefully we can get that running again next month.
Statistics for Q1, 2010:
| 2010 – January – March | 2010 totals | Compared to q1 2009: | % |
| email questions rec’d | 12,441 | + 640 | + 5.4% |
| chats requested | 15,310 | + 2,024 | + 15.2% |
| chats accepted | 11,887 | + 1,130 | + 10.5% |
| answering % | 77.6% | – 3.4% | – 3.4% |
| qwidget requests | 4,805 | + 807 | + 20.2% |
| qwidget request % | 31.4% | + 1.3% | + 1.3% |
As you can see, some excellent growth so far this year, and surely more to come. Email requests are up slightly, while chat requests are up a phenomenal 15%. Our answering percentage is down slightly from 2009, though not because we aren’t trying. Our chat accepts are up, just not keeping basis with the growth of the service. The Qwidget has boomed in 2010 (no surprise there), with growth upwards of 20%.
2010 is looking to be a great year for Ask-WA, and I look forward to more growth and great service!
You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.
