Ask-WA Statistics – September, 2009
Ask-WA maintained a busy service during the month of September, and chat picked up slightly over August as schools came back into session. In numbers:
- Email questions received: 3707
- Chat sessions requested: 3457
- Chat sessions accepted: 2993
- Qwidget requests (% of total): 848 (24.5%)
As a cooperative we maintained an answering percentage of 86.6% for the month, which is a good 2% over last month, and remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and continues to outpace chat ever-so-slightly. Qwidget traffic remains around 1/4th of the total chat traffic.
The word cloud highlights some of the most-used words left in survey comments throughout September.