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Ask-WA(tch): Stats, Kudos and Comments for Sept 2009

Thursday, October 8th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for Sept 2009


Ask-WA Statistics – September, 2009

September Survey Comments WordcloudAsk-WA maintained a busy service during the month of September, and chat picked up slightly over August as schools came back into session. In numbers:

  • Email questions received: 3707
  • Chat sessions requested: 3457
  • Chat sessions accepted: 2993
  • Qwidget requests (% of total): 848 (24.5%)

As a cooperative we maintained an answering percentage of 86.6% for the month, which is a good 2% over last month, and remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and continues to outpace chat ever-so-slightly. Qwidget traffic remains around 1/4th of the total chat traffic.

The word cloud highlights some of the most-used words left in survey comments throughout September.

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Join Ask-WA for Free in 2010

Thursday, September 24th, 2009 Posted in Articles, For Libraries, Technology and Resources | Comments Off on Join Ask-WA for Free in 2010


AskWa_WSVRC Dear libraries of Washington State,

Are your users on the internet? I’m willing to bet that a lot of them are.

Do they use chat software to communicate? IM tools like ICQ and AIM have been around since 1996/1997 (respectively), and companies like Google, Microsoft, and Yahoo! all provide IM services. Chat and IM aren’t new, and lots of people use them to communicate with friends, family, and colleagues.

Chat and email are probably the two most-used methods for online communication.

So, can your users employ these methods to contact your library? To ask you questions? To tap into your expertise?

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Ask-WA(tch): Stats, Kudos and Comments for August 2009

Thursday, September 3rd, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for August 2009


AskWa_YLAO

Ask-WA Statistics – August, 2009

Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers:

  • Email questions received: 3821
  • Chat sessions requested: 3067
  • Chat sessions accepted: 2599
  • Qwidget requests (% of total): 789 (25.7%)

As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic remains around 1/4th of the total chat traffic, with the main users continuing to be Seattle Public and UW Libraries.

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Ask-WA(tch): Stats, Kudos and Comments for July 2009

Friday, August 14th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for July 2009


AskWa_YLAO Ask-WA Statistics – July, 2009

Despite a fairly quiet academic cooperative, Ask-WA maintained a busy service during the month of July. In numbers:

  • Email questions received: 3512
  • Chat sessions requested: 3238
  • Chat sessions accepted: 2927
  • Qwidget requests (% of total): 883 (27%)

As a cooperative we maintained an answering percentage of 90.4% for the month, which is well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic is edging up towards 1/3rd of the total chat traffic, and getting particularly heavy use out of Seattle Public Library and the University of Washington.

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