Ask-WA Statistics – August, 2009
Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers:
- Email questions received: 3821
- Chat sessions requested: 3067
- Chat sessions accepted: 2599
- Qwidget requests (% of total): 789 (25.7%)
As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic remains around 1/4th of the total chat traffic, with the main users continuing to be Seattle Public and UW Libraries.