Ask-WA Statistics – December, 2009
December tends to be a slower month for Ask-WA, mainly because academic traffic drops off so sharply during the holiday breaks. In numbers:
- Email questions received: 3319
- Chat sessions requested: 3474
- Chat sessions accepted: 2883
- Qwidget requests (% of total): 791 (22.8%)
On a positive note, our answering percentage rose from its dangerously low 74% last month up to 83% in December, which is ideal. The best part is that this higher ratio is due to every cooperative maintaining a good ratio in December (as opposed to one group doing super-well and raising the rest up). Qwidget requests, as a percentage, rose from November to come back up to their average 20-25% level.
The word cloud highlights some of the most-used words left in survey comments throughout December. Some great words this month include: amazing, awesome, prompt, kind, helpful, useful, and wonderful.
