WA Secretary of State Blogs

Thoughts on Innovation in Reference Services

Wednesday, August 18th, 2010 Posted in Articles, For Libraries, Technology and Resources, Training and Continuing Education | Comments Off on Thoughts on Innovation in Reference Services


Last Friday I had the pleasure of [virtually] being part of a panel at the WLA / PNLA conference in Victoria. The panel was called “Reference Service Innovations: Present and Future”, and my fellow panelists and I were given some excellent questions to consider.

Since I wasn’t sure how the technology would play out (I was a virtual presenter on a panel that was otherwise physically present AT the conference), I recorded the questions with my answers and sent them along so that I could be represented even if the technology failed. Thankfully, it didn’t, and I’m happy to have my thoughts recorded so that I can share them here with you.

The questions were provided by Heather McLeland-Wieser at the Seattle Public Library. These answers represent some of my thoughts on the future of reference service. I hope they’re of interest, and that you’ll share your thoughts as well in the comments.

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WSL Updates for April 8, 2010

Wednesday, April 7th, 2010 Posted in For Libraries, Updates | Comments Off on WSL Updates for April 8, 2010


Volume 6, April 8, 2010 for the WSL Updates mailing list

Topics include:

1) WOMAN’S DAY ALA LIBRARY STORIES CONTEST

2) IMAGINE, PROGRAM, SHARE – LIBRARY PROGRAMMING WITH SCRATCH

3) INNOVATION FOR LIBRARIES IN THE 21ST CENTURY

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