Wednesday, May 25th, 2011 Posted in Articles, For Libraries, For the Public | Comments Off on Sammamish Library is LJ Landmark!
Congratulations to the King County Library System‘s Sammamish Library, which has been selected as one of Library Journal’s “Landmark Libraries” for 2011! Read the full citation here. The rest of the winners and honorable mentions are here.
Wednesday, December 2nd, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for Nov 2009
Ask-WA slowed down a bit in November compared to October, but since we were super-extra busy in October, that isn’t saying too much. November numbers were still well ahead of September, August, and July numbers, especially in terms of chat sessions requested. In numbers:
As a cooperative we maintained an answering percentage of 74% for the month, which is down significantly from previous months, and falls just below our goal percentage of 75%. This is due to some drag in the public cooperative, but I’m sure we can dust ourselves off and bring the numbers back up! Chat continues to dominate email, though both services remain well-used. Qwidget traffic dropped this month to just under 20%, down from a fairly consistent 25% in previous months.
The word cloud highlights some of the most-used words left in survey comments throughout November. Some great words this month include: wonderful, excellent, fast, quick, great, impressed, and love.
Monday, November 16th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for Oct 2009
Ask-WA Statistics – October, 2009Ask-WA picked up significantly in October, beating September and August in every category. Except Qwidget requests, which remained about even, percentage-wise. In numbers:
As a cooperative we maintained an answering percentage of 81.9% for the month, which is down nearly 5% from September (probably because of the increased traffic), but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service continues to enjoy plenty of traffic, though the chat service blossomed this month and beat email by over 1,000 questions. Qwidget traffic remains consistent at around 1/4th of the total chat traffic.
The word cloud highlights some of the most-used words left in survey comments throughout October. The larger the word, the more it was used, so it’s nice to be able to easily pick out (because of their size), words like: great, helpful, wonderful, excellent, useful, impressed, nice, easy, and love.
Thursday, September 3rd, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for August 2009
Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers:
As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic remains around 1/4th of the total chat traffic, with the main users continuing to be Seattle Public and UW Libraries.
Friday, August 14th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for July 2009
Ask-WA Statistics – July, 2009Despite a fairly quiet academic cooperative, Ask-WA maintained a busy service during the month of July. In numbers:
As a cooperative we maintained an answering percentage of 90.4% for the month, which is well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic is edging up towards 1/3rd of the total chat traffic, and getting particularly heavy use out of Seattle Public Library and the University of Washington.