Ask-WA Statistics – November, 2009
Ask-WA slowed down a bit in November compared to October, but since we were super-extra busy in October, that isn’t saying too much. November numbers were still well ahead of September, August, and July numbers, especially in terms of chat sessions requested. In numbers:
- Email questions received: 3743
- Chat sessions requested: 4912
- Chat sessions accepted: 3645
- Qwidget requests (% of total): 965 (19.6%)
As a cooperative we maintained an answering percentage of 74% for the month, which is down significantly from previous months, and falls just below our goal percentage of 75%. This is due to some drag in the public cooperative, but I’m sure we can dust ourselves off and bring the numbers back up! Chat continues to dominate email, though both services remain well-used. Qwidget traffic dropped this month to just under 20%, down from a fairly consistent 25% in previous months.
The word cloud highlights some of the most-used words left in survey comments throughout November. Some great words this month include: wonderful, excellent, fast, quick, great, impressed, and love.