Last Friday I had the pleasure of [virtually] being part of a panel at the WLA / PNLA conference in Victoria. The panel was called “Reference Service Innovations: Present and Future”, and my fellow panelists and I were given some excellent questions to consider.
Since I wasn’t sure how the technology would play out (I was a virtual presenter on a panel that was otherwise physically present AT the conference), I recorded the questions with my answers and sent them along so that I could be represented even if the technology failed. Thankfully, it didn’t, and I’m happy to have my thoughts recorded so that I can share them here with you.
The questions were provided by Heather McLeland-Wieser at the Seattle Public Library. These answers represent some of my thoughts on the future of reference service. I hope they’re of interest, and that you’ll share your thoughts as well in the comments.