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Ask-WA(tch): Stats, Kudos and Comments for August 2009

Thursday, September 3rd, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for August 2009


AskWa_YLAO

Ask-WA Statistics – August, 2009

Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers:

  • Email questions received: 3821
  • Chat sessions requested: 3067
  • Chat sessions accepted: 2599
  • Qwidget requests (% of total): 789 (25.7%)

As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic remains around 1/4th of the total chat traffic, with the main users continuing to be Seattle Public and UW Libraries.

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Ask-WA(tch): Stats, Kudos and Comments for July 2009

Friday, August 14th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for July 2009


AskWa_YLAO Ask-WA Statistics – July, 2009

Despite a fairly quiet academic cooperative, Ask-WA maintained a busy service during the month of July. In numbers:

  • Email questions received: 3512
  • Chat sessions requested: 3238
  • Chat sessions accepted: 2927
  • Qwidget requests (% of total): 883 (27%)

As a cooperative we maintained an answering percentage of 90.4% for the month, which is well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic is edging up towards 1/3rd of the total chat traffic, and getting particularly heavy use out of Seattle Public Library and the University of Washington.

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