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Ask-WA(tch): Stats, Kudos and Comments for Sept 2009

Thursday, October 8th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for Sept 2009


Ask-WA Statistics – September, 2009

September Survey Comments WordcloudAsk-WA maintained a busy service during the month of September, and chat picked up slightly over August as schools came back into session. In numbers:

  • Email questions received: 3707
  • Chat sessions requested: 3457
  • Chat sessions accepted: 2993
  • Qwidget requests (% of total): 848 (24.5%)

As a cooperative we maintained an answering percentage of 86.6% for the month, which is a good 2% over last month, and remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and continues to outpace chat ever-so-slightly. Qwidget traffic remains around 1/4th of the total chat traffic.

The word cloud highlights some of the most-used words left in survey comments throughout September.

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