WA Secretary of State Blogs

Washington State Library providing timely and professional service in a virtual world

Friday, August 22nd, 2014 Posted in Articles, For Libraries, For the Public | Comments Off on Washington State Library providing timely and professional service in a virtual world


As the Washington State Library adjusts to recent budget reductions which required a reduction in hours open to the public, we continue to provide excellent service.  As a 21st century library, we  provide service to information seekers using tools of the online world such as talking with a reference librarian through chat. Questions come into our Washington State Library specific “Ask a Librarian” page via email or live online chat every day and our reference librarians are cracker jacks at finding just the information you seek. These questions range in scope from government research to interesting stories found in newspapers. In the most recent quarter 261 questions were answered via live chat and 1178 via email. ask a librarianEach of these patrons received their answer from a distance, without ever leaving their home or workplace.

Here are just a few of the comments received from our happy customers.

 I received the documents I requested via email in less than 1 hour. I couldn’t ask for better service.

 I love communicating by e-mail and appreciate your fast service. 

 I love this site. I have not needed to use it often but have always gotten the information I asked for. It’s fast, easy & the librarians are always knowledgeable & polite. Love, love, love it! 

 I was extremely pleased with the quick, professional response, and the spot-on answer to my question. Thanks to Mary Schaff and everyone else responsible for this important service.

 THANK YOU! THANK YOU! THANK YOU! You’ve been a tremendous help, and I can’t thank you enough. Quick and courteous help. Thank you so much!

 I thank you so much for your timely and professional help with my search your service is valuable and appreciated Thank you.

 The Washington State Library is always exceptionally helpful and responsive.

 Do you work for a government agency? We would love to expand this service to additional governmental and quasi-governmental agencies. If you are interested in placing an Ask a Librarian chat widget on your website (just like the picture)  contact Crystal Lentz at [email protected].

As part of the Help Center we also provide assistance to individuals using Access Washington who need assistance.

Feeling frustrated?  Google isn’t giving you the information you need? Remember, just Ask a Librarian.

 

Let’s head back to those heady days of 1962…

Friday, July 8th, 2011 Posted in Articles, For the Public | Comments Off on Let’s head back to those heady days of 1962…


From the desk of Sean Lanksbury. PNW & Special Collections Librarian

49 years ago, Seattle’s Lower Queen Anne district was abuzz with excitement.  Many locals were curious to what the futurist wonder of the Century 21 World Exposition – still in construction – would hold for them when it opened.  Others were skeptical of the prospects for success and debated the costs involved.  Seattle now prepares for the 5oth Anniversary of the Fair, and it feels like a good time to give a brief overview of its history and impact on the city, and to highlight a few things that might assist researchers preparing histories of the event.

The World’s Fair began as the desire and vision of one man in particular, city council member Al Rochester (1895-1989).  As a young boy he attended Seattle’s Alaska-Yukon–Pacific Exposition (AYPE) held in 1909 on the nascent University of Washington campus.  Recalling the civic pride and recognizing vast commercial potential in such a grand event, Al wanted to commemorate its 50th anniversary with another Seattle exposition.

Though Al’s idea was slow to excite the imagination of potential boosters, it eventually caught hold.  The Washington State Legislature was approached with the concept.  On November 20, 1955 the legislature resolved that a World’s Fair Commission would be created and given $5000.  Then the City Council submitted a bond proposal of $7,500,000 was issued to the people of Seattle. The voting majority approved it 187,053 yea to 63,752 nay.  The State of Washington matched that bond with an additional $7,500,000 bond, funded by an increase in Corporations fees.  The fees were adjusted by the legislature after realizing that they were significantly below all other western states and had been left unadjusted since statehood in 1889!

Construction began on a 74-acre plot at the base of Queen Anne Hill that prior to white settlement was known to natives as Baba’kwob, a prairie used for tribal gatherings.  In the 1860’s the land was homesteaded by early pioneers David Denny and Louisa Boren Denny, but retained the nickname common amongst white settlers: “Potlatch Meadows.”  This swale between Queen Anne and Denny Hill was the site of many pioneer social events such as circuses and tent revivalist meetings.  Denny Hill is no longer a part of the landscape, having been obliterated in the regrade of 1910.  The site was also significant as the location where a shaman named Chaoosh came to warn Denny, and the other whites of Seattle, of a coming attack by Natives outraged at the increasing arrogance of the government and settlers towards the tribes of the region.  This attack is remembered as the original “Battle of Seattle”.

At the time of construction, the land contained homes, schools and churches that were razed to the ground; all except the school playfield, the enormous National Guard Armory and a Civic Auditorium that was notorious for its terrible acoustics.  Soon the playfield became the site of the Exposition Stadium and International Fountain, the armory became the Food Circus – now known as the Center House – and the auditorium transformed into an acoustically improved Opera House – renovated again in 2003 and reopened as McCaw Hall.

The Commission hired Paul Thiry, a renowned Pacific Northwest architect who also designed the Pritchard Library Building, as the chief architect of the site.  He designed the new Washington State Coliseum, known currently as Key Center.  Seattle born architect Minoru Yamasaki designed the United States Science Pavilion (currently the Pacific Science Center).  UW Professor, Architect and chronicler of Pike Place Market life Victor Steinbrueck, UW engineering professor Al Miller, artist Earle Duff, designer John Ridley, and design partner Nate Wilkinson made hotelier and commission member Edward E. Carlson’s dream of a floating restaurant that highlighted the beautiful vistas of the state a reality.  The tallest building west of the Mississippi River when it was built, the Space Needle is a testament to high concept and daring made reality and since April 21, 1999, a national landmark.

The fair opened at 11 a.m. on April 21, 1962.  The planners knew that they would not be able to open on the 50th anniversary of the A-Y-P, but to be fair, that 1909 event was supposed to commemorate the 10th anniversary of the 1897 Klondike Gold Rush to the Yukon, so it was oddly appropriate.  Another interesting connection is that this new center in a way realized a portion of civil engineer Virgil Bogue’s 1909 vision of a bustling civic center (albeit one more political than cultural) on almost the exact same spot.*

The forward-looking campus greeted nearly 10 million visitors who were treated to a broad array of diversions:

  • Northwest quarter was the International Mall, representing select countries from across the globe, the Washington State Coliseum and its famous Bubbleator, a hydraulic elevator whose orb shaped transport refracted light prismatically and featured “space-age” music and narration.  Parts of the Bubbleator are now serving as exhibit pieces at MOHAI and another part at one point was the greenhouse of a Burien man who helped to build it.  A bit south of the coliseum was a dedicated NASA exhibition showing progress in the still furious race to space with the Soviet Union, the beautiful International Fountain that is still enjoyed today and the Fine Arts Pavillion that exhibited eight fantastic exhibitions – regional and international in scope – of upcoming and renowned artists.
  • To the South of the Pavilion and Fountain were the Space Needle and the Friendship Mall that contained exhibits on the co-existence of faith and science and showcases for American industrial giants such as Ford Motor Company, Bell Systems, International Business Machines (IBM), General Electric and Standard Oil.
  • In the Northeast quarter, was the Opera House and Stadium, Food Circus, plus amusements and rides in the carnival-like section known as The Gayway.  In the furthest northeast corner, there was Show Street.  Show Street was an adult themed entertainment district with Vegas showgirls, an adult puppet show put on by Sid and Marty Kroft and a famously shut down show of galactic-themed nude female models.  Despite the raised eyebrows and concerns that these risqué attractions would corrupt all adult attendees, the Fine Art Pavilion drew far more people and interest.

The World’s Fair was a badly needed boost to a city struggling since the growth experienced during World War Two, but it changed the city in so many ways.  The Space Needle redefined Seattle’s skyline, and the monorail transit system that the fair added still shuttles people between Downtown and Queen Anne to this day.

It Happened at the World’s Fair also paired Seattle with the Elvis the “Pelvis from Memphis” Presley.  Financially, the fair ended in the black, unlike many other World’s Fairs.  It is also interesting to note that other World’s Fair sites have failed to stick as landmarks within their host city.   Its power as a gathering place undiminished for centuries and the site, known as the Seattle Center since 1962,  is well-loved amongst the city’s people and continues to be developed in new ways to a meet the social needs of Seattleites and visitors worldwide.  The native peoples of this region have also found contemporary use for the space.  Local tribes returned to the Seattle Center in 1966 and 1986 to hold two major 20th Century Powwows.

The State Library has quite a few items of interest to Century 21 historians and enthusiasts.  Among those:

  • 13 boxes of  World Fair Commission’s records and correspondence (MS 178), and collected by Mr. Ray Olsen, State Representative and Chairman of the Historical Committee for the State World’s Fair Commission.  This manuscript collection spans the years 1957-1963 and includes correspondence, minutes, the Commission’s organization, photographs, reports and committee assignments.  There’s lots of other fun stuff in this collection like the official souvenir program, magazines and newspaper clippings that cover the fair from construction to closing, stickers, and flyers.  Lastly it has a recording of a musical panorama for symphony orchestra titled, “The World of Century Twenty First” music by Alexander Laszlo; words by Wesley La Violette; narrated by Vincent Price and pressed as a vinyl record.  Hey, how hip is that?  Let’s hear it for vinyl records!
  • A map of Seattle showing off the newly designated exposition grounds that, naturally, highlights some local spending opportunities (RARE MAP-1 912.7977 KING 1962?)
  • A flyer for the gala opening concert, April 21, 1962, honoring famed Russian composer Igor Stravinsky on his 80th year and featuring the guest of honor as one of the evening’s conductors  (State Documents; WA 606 C33ga)
  • Washington State Federation of Music Clubs’ brochure on Washington State composers, with a salute to the Seattle World’s Fair–Century 21 Exposition (RARE 780.9797 WASHING 1963)

Not mention Seattle Center and Century 21 Exposition clippings and pamphlet files and the ever-fabulous Washington Newspapers and Journals collections that cover this critical era of Puget Sound history.  Feel free to contact our staff via “Ask-a-Librarian” and ask about what else at the Washington State Library might be helpful or interesting to you.

Did you attend the Seattle World’s Fair?  Care to reminisce about your experience?  Please share your comments, we love a good story!

*Come to think of it, Bogue and his audacious plan could use a separate blog post.  Perhaps a bit more on that later.

WSL Updates for August 12, 2010

Wednesday, August 11th, 2010 Posted in For Libraries, Grants and Funding, News, Training and Continuing Education, Updates | Comments Off on WSL Updates for August 12, 2010


Volume 6, August 12, 2010 for the WSL Updates mailing list

Topics include:

1) ASK-WA LAUNCHES SMART PHONE APP

2) FULL SCHOLARSHIPS FOR DENVER LIBRARY CONFERENCE

3) TRANSFORMING LIFE AFTER 50

4) ACTIVATE YOUR LYRASIS MEMBERSHIP NOW

5) FALL BOOK BUZZ 2010

6) FREE FUNDRAISING E-BOOK

7) FREE ONLINE CE EVENTS NEXT WEEK

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Ask-WA(tch): Stats, Kudos and Comments for Nov 2009

Wednesday, December 2nd, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for Nov 2009


Ask-WA Statistics – November, 2009

November Survey Comments Wordcloud Ask-WA slowed down a bit in November compared to October, but since we were super-extra busy in October, that isn’t saying too much. November numbers were still well ahead of September, August, and July numbers, especially in terms of chat sessions requested. In numbers:

  • Email questions received: 3743
  • Chat sessions requested: 4912
  • Chat sessions accepted: 3645
  • Qwidget requests (% of total): 965 (19.6%)

As a cooperative we maintained an answering percentage of 74% for the month, which is down significantly from previous months, and falls just below our goal percentage of 75%. This is due to some drag in the public cooperative, but I’m sure we can dust ourselves off and bring the numbers back up! Chat continues to dominate email, though both services remain well-used. Qwidget traffic dropped this month to just under 20%, down from a fairly consistent 25% in previous months.

The word cloud highlights some of the most-used words left in survey comments throughout November. Some great words this month include: wonderful, excellent, fast, quick, great, impressed, and love.

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Ask-WA(tch): Stats, Kudos and Comments for Oct 2009

Monday, November 16th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for Oct 2009


October Survey Comments Wordcloud Ask-WA Statistics – October, 2009

Ask-WA picked up significantly in October, beating September and August in every category. Except Qwidget requests, which remained about even, percentage-wise. In numbers:

  • Email questions received: 4287
  • Chat sessions requested: 5303
  • Chat sessions accepted: 4343
  • Qwidget requests (% of total): 1282 (24.2%)

As a cooperative we maintained an answering percentage of 81.9% for the month, which is down nearly 5% from September (probably because of the increased traffic), but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service continues to enjoy plenty of traffic, though the chat service blossomed this month and beat email by over 1,000 questions. Qwidget traffic remains consistent at around 1/4th of the total chat traffic.

The word cloud highlights some of the most-used words left in survey comments throughout October. The larger the word, the more it was used, so it’s nice to be able to easily pick out (because of their size), words like: great, helpful, wonderful, excellent, useful, impressed, nice, easy, and love.

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Get great answers to tough questions, online and 24/7.

Tuesday, September 22nd, 2009 Posted in Articles, For the Public, Technology and Resources | Comments Off on Get great answers to tough questions, online and 24/7.


Your librarians will answer your questions, day or night.

Have you ever had a question you couldn’t answer? Has Google left you empty-handed – or overwhelmed? Have you considered asking an expert for help?

Your library has professional information specialists (we just call them librarians) who know how to go beyond Google to find you the information you need. And now asking a librarian is just as convenient as searching the Web.

Over 60 libraries in Washington State have joined together to form Ask-WA, a statewide cooperative of libraries in Washington that is in turn part of a larger, global cooperative. Using Ask-WA’s easy online chat service you can get a quality answer within minutes, 24 hours a day, 7 days a week. Ask-WA’s friendly librarians are ready to help you with any question — from checking that pesky fact to helping you get started on in-depth research. Whatever your question, Ask-WA has answers from a professional you can trust.

In August, 2009, Washington residents used Ask-WA services through their local libraries to ask nearly 7,000 questions. Those who use the service are thrilled, and within just the last month have left such positive comments as:

“The librarian who helped me was excellent and I loved how he was able to link things that he was talking about directly on to my computer. Fantastic service – thanks for having it!”

“This was so easy, a high school student could do it. It’s nice to get information from REAL people once in a while.”

“I had been looking for this book through the Internet and it took me so long and I didn’t find it. I should of known I could chat with someone and have them as a professional find it for me! It took them about 1 to 2 minutes! That was awesome! Thanks!”

“We are so fortunate to have this service available. Incredible!”

Have a question that needs answering? Need help with genealogical research, citation styles, finding research-quality resources, or just settling a bet? No question is too big or too small.

Get answers now through your library’s web site, or ask via the official Ask-WA page at http://ask.wa.gov. For more information, or to find out if your library is participating in Ask-WA, contact the staff at your local library.

Ask-WA(tch): Stats, Kudos and Comments for August 2009

Thursday, September 3rd, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for August 2009


AskWa_YLAO

Ask-WA Statistics – August, 2009

Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers:

  • Email questions received: 3821
  • Chat sessions requested: 3067
  • Chat sessions accepted: 2599
  • Qwidget requests (% of total): 789 (25.7%)

As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic remains around 1/4th of the total chat traffic, with the main users continuing to be Seattle Public and UW Libraries.

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Ask-WA(tch): Stats, Kudos and Comments for July 2009

Friday, August 14th, 2009 Posted in Articles, For Libraries | Comments Off on Ask-WA(tch): Stats, Kudos and Comments for July 2009


AskWa_YLAO Ask-WA Statistics – July, 2009

Despite a fairly quiet academic cooperative, Ask-WA maintained a busy service during the month of July. In numbers:

  • Email questions received: 3512
  • Chat sessions requested: 3238
  • Chat sessions accepted: 2927
  • Qwidget requests (% of total): 883 (27%)

As a cooperative we maintained an answering percentage of 90.4% for the month, which is well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic is edging up towards 1/3rd of the total chat traffic, and getting particularly heavy use out of Seattle Public Library and the University of Washington.

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Got a question? Try Ask-WA!

Wednesday, July 8th, 2009 Posted in Articles, For the Public, News, Technology and Resources | Comments Off on Got a question? Try Ask-WA!


AskWa_YLAO When you think of libraries, I bet you think of books. Don’t worry, everyone does. If you’re a library power-user, you might be aware of free internet access, computer use, and some fun programs. What you might not be aware of is that libraries have powerful information experts eagerly waiting for you to ask them your toughest questions.

Getting the best answers to  your questions just got a lot easier with Ask-WA. More than 60 Washington libraries, backed by an even larger network of libraries worldwide, have teamed up so that you can ask your questions anytime, 24-hours-a-day, 7-days-a-week, and get great answers from a live librarian.

Are you a college student looking for that last-minute resource for your 8am paper? Librarians are available, even at 3am, to help you find the right resources and ace your course. Need help applying for jobs, finding good schools, or learning new skills? Ask-WA has you covered. Need to settle a bet? We’ll help. Want to find some good summer reading? We love recommending books!

Ask-WA connects you live to your librarians … whenever, wherever you need them. Try it now @ http://ask.wa.gov/.